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Health informationStatement, policy, screening and advice on Covid-19

Updated March 20, 2020


Due to the rapidly developing situation resulting from the Covid-19, and following the Portuguese Government's declaration of a national state of emergency, we regret to announce that all voyages and events aboard the Santa Maria Manuela (SMM) until 31 May 2020 have been cancelled. No external visitors are permitted aboard the SMM until the state of emergency is lifted.

Whilst voyages from 1 June remain unaffected, we are monitoring the situation closely, and will adjust our position in accordance with advice from health and government officials.




Booking credits and refunds

Any SMM guest booked on one of the cancelled voyages is offered either a full refund or a credit to sail on a future voyage.



Screening and prevention

No cases of coronavirus (COVID-19) have been detected on the Santa Maria Manuela with any crew member, guest or supplier, and we have developed enhanced screening measures and additional prevention and control procedures for the Santa Maria Manuela to keep our crew safe.



Anticipated Health Advisory and Travel Safety Procedures for voyages from 1 June


1. Pre-boarding screening of all guests and crew, including temperature checks.


2. Standard pre-boarding health reporting for all guests advising them of their obligation to report any illness symptoms.


3. Reporting to local health authorities of fever, respiratory illness, or symptoms of COVID-19 infection.


4. Enhanced environmental sanitation onboard with disinfectant.


5. All personnel aboard the SMM are required to sanitize their hands regularly with the sanitization gels provided at the point of boarding and avoid physical greetings.



General Prevention Advice


As with all respiratory illnesses, particularly during cold and flu season, you can take steps to reduce your risk of illness:


• ·We ask all guests and crew to exercise social distancing precautions which includes not shaking hands.

• Wash your hands often with soap and water for 20 seconds.

• Supplement hand washing by regularly using an alcohol-based hand sanitizer.

Avoid close contact with people suffering from respiratory illness.

Cover your nose and mouth when you cough or sneeze using a tissue or your bent elbow.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Get vaccinated against seasonal influenza.



Updated information on the illness and travel advice, can be found at the CDC website.


Please be aware that as the situation is changing rapidly, you may be required to undergo additional health screening measures by local health officials before you disembark at any of the ports we visit, and entry requirements are subject to change. If any revisions need to be made to our itinerary due to travel restrictions, or to protect the health and safety of our guests and crew, we will update you as soon as possible.

The above is subject to change at any time based on the interests of health and safety of our guests and crew and any other requirements that may be imposed by local authorities.


*14-days is the accepted standard incubation period of COVID-19 recognized by the WHO and US CDC.




Guest Travel Guidelines


We are encouraging all guests to follow these best practices for travel:


• Pack 14 days of extra medication — In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least two weeks beyond the length of the voyage. Also bring a list of the names, strengths and dosages of all medications in case refills are required.


• Provide Emergency Contact — It is critical that each of our guests provides a validated emergency contact & phone number. The emergency contact should be a personal connection and not be traveling with you.


• Purchase travel insurance — It's always a good idea and strongly recommended that you purchase travel insurance to protect from any losses stemming from unforeseeable circumstances during your voyage.


• Practice healthy travel habits — According to the World Health Organization and the U.S. Centers for Disease Control, the simplest and most effective way to prevent illness, is to take extra care to practice basic health habits, including:


- Exercise social distancing precautions which includes not shaking hands o Washing your hands frequently for at least 20 seconds


- Taking advantage of hand sanitizer wherever it's available


- Covering your nose and mouth when coughing or sneezing using a tissue or your bent elbow. And always dispose of the used tissue and wash your hands afterwards


- Avoiding touching your eyes, nose and mouth with your hands


- Avoiding close contact with sick people


• Be aware of latest health advisories and new travel restrictions



More information about COVID-19 can be found at:

U.S. Centers for Disease Control and Prevention (CDC)

World Health Organization (WHO)





General Questions


1. What is novel coronavirus?


A: According to the World Health Organization, coronaviruses (CoV) are a large family of viruses found in both animals and humans. Some infect people and are known to cause illness ranging from the common cold to more severe respiratory conditions.

A "novel" coronavirus (nCoV) is a new strain that has not been previously identified in humans. The current novel coronavirus, now called COVID-19, had not been previously detected before first reported in Wuhan, China, in December 2019.

For more information, please visit The World Health Organization for more information about coronavirus.



2. How does coronavirus spread?


A: According to the World Health Organization, coronavirus can be transmitted from person to person, usually after close contact with an infected patient, for example, in a household, workplace or health care center. For more information, please visit The World Health Organization for more information about coronavirus.



3. What are the symptoms of coronavirus?


A: According to the World Health Organization, common signs include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. For more information, please visit The World Health Organization for more information about coronavirus.



4. What are the best ways to prevent coronavirus infection?


A: According to the World Health Organization, the simplest and most effective way to prevent illness is to take extra care to practice healthy habits, such as frequent hand washing, covering mouth

and nose when coughing and sneezing, and thoroughly cooking meat and eggs. The WHO also recommends avoiding close contact with anyone showing symptoms of respiratory illness, such as coughing and sneezing.

For more information, please visit The World Health Organization for more information about coronavirus.



Santa Maria Manuela


1. What precautions is our ship taking to prevent COVID-19 on board?


A: Our ship staff are equipped to prevent and contain the spread of contagious illnesses, including COVID-19. We are taking extra precautions and are being guided in consultation with the health authorities.

Among the precautions are:

  • Enhanced screening of guests and crew embarking on the SMM
  • Isolating and treating any guest or crew member showing symptoms of illness
  • Rigorous cleaning and sanitization of the SMM

Our ship is cleaned thoroughly and regularly with a disinfectant.



2. How are you screening guests at embarkation?


A: Any individual who has traveled from or through countries where COVID-19 has widely spread, including China, Macau or Hong Kong within 14 days of the start of this voyage, will not be permitted to board the ship. Neither will any guest who has been in contact with a suspected or confirmed case of COVID-19 or a person under monitoring for COVID-19 within 14 days of the start of the voyage.



3. What will happen if an embarking guest or crew member shows symptoms of possible COVID-19? Will you deny them boarding?


A: A guest exhibiting signs of any illness prior to boarding a ship will not be allowed to board the ship and be referred to shoreside medical care for further medical screening and potential treatment, unless they bring a medical analysis proving the non-contamination by the COVID- 19.

Additionally, any individual who has traveled from or through countries where COVID-19 has widely spread, including mainland China, Macau or Hong Kong within 14 days of the start of this voyage, will not be permitted to board the ship. Neither will any guest who has been in contact with a suspected or confirmed case of COVID-19 or a person under monitoring for COVID-19 within 14 days of the start of the voyage.


4. What happens if a guest aboard a ship gets sick?

A: We ask guests and crew to report to the Captain immediately if they exhibit any symptoms of illness.

General Conditions

Article 1. – Definitions

Definitions used in these General Terms:

  • a. Carrier: Recheio cash & carry S.A.
  • b. Client: A natural or legal person who enters into one or more contracts covered by these General Terms with the carrier.
  • c. Contract: All contracts signed between the carrier and the client under these General Terms.
  • d. Guest: third parties whose entry into the ship is authorized by the carrier pursuant to the contract signed with the client.
  • e. Ship journey: the entire cruise, including stay on board during the period foreseen in the contract.
  • f. Luggage: luggage which is easy to carry by the client and/or guest; suitcases, travel bags and/or backpacks.
  • g. Ship: the ship identified in the contract.
  • h. Price: the price referred to as such in the contract.

Article 2. – Scope

2.1. Unless otherwise agreed in writing, these General Terms apply to all contracts, including all offers made under this agreement, entered into between the carrier and the client and relating to the transport and/or catering services and other related services.

2.2. These Terms also apply to guests. The client shall be responsible for its guests and indemnify the carrier for any damages caused by such guests.

2.3. These Terms are written in Portuguese and translated into English. In case of any divergence between the original version and the translation, the Portuguese version shall prevail.

Article 3. - Offer / award

3.1. All of the carrier's offers, including offers contained in brochures, advertisements and websites are optional and may be cancelled by the carrier. Such cancellation, if it occurs, will be notified to the client as soon as possible.
3.2. The offer mentions:

  • a. The overall amount of the trip and the percentage that shall be paid in advance;
  • b. The means of payment;
  • c. The maximum number of guests per ship;
  • d. The place, date and time of boarding and landing;

These General Terms are an integral part of the first offer.

Article 4. - The contract

4.1. Except in case of a cancellation as provided for in article 3.1, the contract is concluded after the client accepts the offer. The carrier shall send a written or electronic confirmation to the client, after the agreement has been concluded.

4.2. The client provides to the carrier in advance or, at the latest before departure, all of his/her information as well as that of the registered guests.

Article 5. - Cancelation

5.1. In the event of the contract's cancellation, the client must inform the carrier as soon as possible, by letter. The valid date for the contract's cancellation is the date of receipt of said letter by the carrier.

5.2. The contract's cancellation by the client requires the payment of a fixed amount to the carrier, in the following terms:

Compensation - ship:

  • 15% in the event of cancellation up to 6 months prior to departure;
  • 20% in the event of cancellation up to 5 months prior to departure;
  • 30% in the event of cancellation 4 months prior to departure;
  • 40% in the event of cancellation 3 months prior to departure;
  • 50% in the event of cancellation 2 months prior to departure;
  • 75% in the event of cancellation 1 month prior to departure;
  • 90% in the event of cancellation 1 day prior to departure;
  • 100% in the event of cancellation on the day of departure.

Compensation - catering and other services:

  • 15% in the event of cancellation 2 months prior to departure;
  • 25% in the event of cancellation 1 month prior to departure;
  • 50% in the event of cancellation 2 weeks prior to departure;
  • 75% in the event of cancellation 1 week prior to departure;
  • 95% in the event of cancellation 1 day prior to departure;
  • 100% in the event of cancellation on the day of departure.

Whenever the losses incurred by the carrier, as a result of the cancellation, exceed 15% of the fixed amounts mentioned above, the carrier shall be compensated by the client who shall pay such additional amounts.

Article 6. - Suspension and termination

6.1. In the event of breach of the obligations provided in the contract, by either party, the other party has the right to suspend the fulfillment of its obligations, except in cases in which such non-compliance does not justify the suspension due to being based on matters of special or minor importance.

6.2. Failure by one of the parties to comply with the obligations provided in the agreement, gives the other party the right to cancel its respective pledge, except in cases in which such breach does not justify the cancellation due to being based on matters of special or minor importance.

6.3. The carrier reserves the right to terminate the contract at any time with immediate effect in case of:

  • - Bankruptcy, insolvency, initiation of a special revitalization process or receivership;
  • - If the client does not fulfil his/her obligations within 5 working days after receiving a written notification to do so.
  • - If there is a situation similar to that referred in Article 11, paragraphs 2, 3 and 4 below.
  • - If the ship is not available due to unforeseeable circumstances and if, despite the efforts made by the carrier, a similar ship cannot be made available.

6.4. The cancellation or suspension must be notified in writing, by one party to the other, stating the relevant reasons. The contract is deemed to have been settled amicably upon receipt of the cancellation letter by the client.

6.5. If the client is responsible for the cause underlying the suspension or cancellation, the resulting damages will be borne by the client.

Article 7. - Price and price amendments

7.1. Unless otherwise agreed, the price does not include port expenses, bridge or locks expenses, fees and other similar expenses, which shall be borne by the client who is on board the ship.

7.2. The referred price is subject to changes resulting from the unforeseen increase in government charges, taxes or surcharges on fuel, whenever these occur after the signing of the contract.

7.3. If, as a result of the increase in prices, as mentioned in the previous paragraph, the agreed price has an increase of more than 15%, the client has the right to cancel or withdraw from the contract.

Article 8. - Payment

8.1. Payment shall be made by bank transfer to the account designated by the carrier. The date on the carrier's bank statement is considered the payment date.

Article 9. - Late Payment

9.1. The client defaults after the agreed payment date has expired. In that case, the carrier shall notify the client granting him/her a period of five working days after receiving the notification to make the payment.

9.2. Failure to pay the amount due after the period stipulated in the payment notice entitles the carrier to charge interest calculated from the due date, at the applicable legal rate, plus 3% per year over the due amount.

9.3. If the client remains without paying the amount due after being notified to do so, the carrier has the right to add collection costs to the amount owed, which include the judicial and extrajudicial costs.

Extrajudicial costs amount to:

  • 15% over the first 2,500.00 euros of the outstanding amount, which shall amount to at least 40 euros;
  • 10% over the following 2,500.00 euros of the outstanding amount;
  • 5% over the following 5,000.00 of the outstanding amount;
  • 1% over the following 15,000.00 of the outstanding amount, Unless the amount spent by the carrier is less than such amounts.

9.4. All billing claims shall be made in writing, clearly defined and documented, and sent promptly to the carrier upon receipt of the invoice.

Article 10. – Carrier’s obligations

10.1 The carrier performs the cruise according to its best practices and efficiency rules.

10.2. The carrier shall ensure that the ship and the crew comply with the legal requirements of the country where the ship is registered.

10.3. The route shall be defined by consulting the client, unless it has been previously fixed by the carrier and/or by the captain of the ship.

10.4. The carrier and/or the captain of the ship may change the cruise for navigation reasons.

Navigation reasons include, but are not limited to, all aspects relating to weather and sea conditions, blocking of sea lanes, state of the ship, force majeure, strikes and the salvage of lives and property at sea.

These reasons may also include the amendment of the place of departure and/or arrival and/or the decision not to set sail.

10.5. In the cases mentioned in the previous paragraph, the carrier and/or the captain of the ship shall always try to find, together with the client, an alternative solution. All reasonable additional costs, shall be borne by the client.

Article 11. – Client's (and guests) obligations

11.1. The client and his guests are to have their personal documentation duly organised and updated and the carrier declines any responsibility for the failure to comply with these duties.

11.2. Children travelling with their parents or authorised by them to travel with other adults are required to have their own personal identification document.

11.3. Unless otherwise agreed, at the end of the cruise, the client shall deliver the ship under the same conditions as the client found it upon boarding.

11.4. During the duration of the cruise, the client and the guests must maintain appropriate behavior towards the crew and other persons on board.

11.5. The instructions given by the carrier and/or the ship's captain and/or crew must be strictly followed for safety reasons and to maintain order on the ship.

11.6. If, in the opinion of the carrier and/or the captain, the client fails to comply with paragraphs 2 and 3 above, the carrier and/or the ship's captain may terminate the contract immediately and/or deny the client and/or his/her guests access to the ship, unless such breach does not justify the termination of the contract due to being based on reasons of special or minor importance.

11.7. The client and the guests are not authorized to carry other goods on board other than the luggage mentioned above, unless prior authorization is given by the carrier and/or the ship's captain.

11.8. The client and guests may not carry pets on board, unless prior authorization is given by the carrier and/or the ship's captain.

11.9. The client and guests may not bring on board or be in possession of materials or objects that may endanger the health, well-being and/or safety of third parties, such as hazardous substances, explosives, radioactive and/or toxic substances, contraband, weapons, ammunition and drugs.

11.10. The client must deliver to the ship's captain a list with the name of the guests, no later than the day of their arrival.

Article 12. – Force Majeure

12.1. Force Majeure are unforeseeable circumstances that can lead to delays or the inability to comply with the contract, whenever these circumstances cannot be avoided by the carrier due to legal, contractual or social issues.

12.2. Force Majeure includes damage to the ship that causes the ship to be unable to perform. These damages must be caused by circumstances that the carrier could not anticipate or prevent.

12.3. The termination of the contract for reasons of force majeure gives the carrier the right to be reimbursed for expenses incurred before the occurrence of such force majeure that led to the termination of the contract and provided that the client benefits from the services provided.

Article 13. – Carrier's liability

13.1. The carrier shall not be liable for damages resulting from death or injury and/or property damage that is caused by circumstances whose consequences any diligent carrier could not have avoided.

13.2. Any compensation to be paid, as a result of the inability to comply with its obligations as set out in Article 10 above, shall be limited to the agreed price for hiring the ship.

13.3. If the carrier proves that the damages were caused by the client's and/or the guest's fault or negligence, or if such fault or negligence contributed to the damages, the carrier's liability shall be removed, in full or in part.

13.4. The carrier shall not be liable for damages caused by delays due to meteorological reasons, the time the cruise starts and/or finishes or the availability of a replacement ship due to unforeseen circumstances.

Article 14. – Client's (and guests) liability

The customer is liable for the damages caused by himself or his guests on board the ship, except in cases where the damages are due to the carrier's acts or omissions.


Article 15. – Claims

15.1. Claims relating to the performance of the contract shall be clearly presented to the carrier and/or to the captain of the ship immediately after the relevant facts have occurred.

15.2. All claims for invoices must be submitted, in writing, within a maximum period of 10 days after receipt of the invoice.

Article 16. - Disputes

16.1. All disputes relating to this contract are governed by Portuguese law, with the exclusive jurisdiction of the Maritime Court of Lisbon (Tribunal Marítimo de Lisboa).

Article 17. - Cork fees

17.1. Aboard the SMM we serve a range of wines, beers and spirits. If you wish to bring your own alcohol our cork fees per bottle are:

  • Spirits & Wine €20.00
  • Beer €2.00

Artigo 18. - Special Diets

18.1. Santa Maria Manuela will always seek to accommodate guests needs and preferences, but since our infrastructure space is limited we can only accommodate allergies and intolerances. In our daily menu there is some options including salad, soup and vegetables.

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